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When information differs between Motaded and an authority

Start by checking whether the values describe the same record at the same stage. A workspace entry, a retrieved snapshot and an official result can differ for different reasons.

5 min read

Information in Motaded may be entered by your team, prepared for a future change or retrieved through a supported connection. An authority maintains its own official records. When values differ, identify the entity, source and timing before changing anything or using the information in another application.

Who does what

  • Workspace information

    Represents details held or prepared in Motaded.

  • Retrieved information

    Represents the data returned by a supported service at the time of retrieval.

  • Official record

    Represents the information maintained by the relevant authority.

  • Issued document

    Records the information stated when the document was issued.

  • Your authorised team

    Investigates the difference and follows the appropriate update or correction process.

In what order

  1. Confirm that you are comparing the same entity

    Check the company identifier, establishment or branch, person and request reference as relevant. Similar names are not enough.

  2. Identify what each value represents

    Determine whether the value is a current workspace entry, a proposed change, a retrieved record or information printed on an issued document.

  3. Check the timing

    Review the available retrieval, issue or update dates. A newer upload may contain an older document, while a prepared amendment may not yet be official.

  4. Review the relevant official source

    Check the authority responsible for the fact in question. Different authorities may maintain separate records with different scopes.

  5. Choose the correct correction path

    If the workspace value is wrong, review the supported local update. If the official record is wrong, use the relevant authority’s correction or amendment procedure.

  6. Review affected drafts and tasks

    Check preparation that depends on the disputed information. Do not assume that correcting one record updates every draft or an already-submitted request.

  7. Confirm the result

    After the appropriate action, check the available record again and retain any official response that explains the change.

Workspace review vs official action

A difference that needs a workspace review

  • May involve a typing error, older retrieved information or a proposed value
  • Can require checking the source before applying an update
  • Does not necessarily mean the authority’s record is wrong

A difference that needs official action

  • Concerns information maintained by an authority
  • May require a formal correction or amendment
  • Is not resolved by editing a local field
  • Needs confirmation from the relevant procedure

Check these explanations before deciding

  • Different entity

    The records may concern different companies, establishments or people.

    Official identifiers

  • Different time

    One value may predate an official change.

    Retrieval or document dates

  • Different stage

    A proposed amendment may be visible in preparation but not yet reflected officially.

    Draft / request / result

  • Different scope

    Two fields may describe different concepts despite similar labels.

    Relevant service definitions

  • Different format

    Language, calendar, transliteration or formatting may affect the display.

    Source record

  • Incomplete retrieval

    Missing information may reflect an access or retrieval problem rather than an absent official record.

    Connection / retrieval outcome

Mistakes to avoid

  • Assuming the newest-looking value is automatically correct.
  • Comparing companies by name without checking identifiers.
  • Treating blank data as confirmation that an official record does not exist.
  • Replacing official information with a proposed amendment before completion.
  • Assuming one authority’s update has already reached every other service.
  • Continuing a dependent application while a material difference remains unresolved.

FAQ

Check the current record maintained by the authority responsible for that fact and the requirements of the receiving service. If the official record is incorrect, resolve it through the appropriate procedure.

Understand the difference before changing the record

Review company information and its sources in Platform, then follow the correction path relevant to the record.

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